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Check-in starts from 3pm, so you’ve got plenty of time to ease into holiday mode. Check-out is at 11am — enough time for one last coffee, slow morning or balcony wine moment.

Reception is open daily from 7am to 11pm, with overnight security onsite after hours if you need assistance.

Simply call Reception on (02) 4998 2501 anytime during your stay.

Absolutely. Complimentary Wi-Fi is available across the resort, so whether you’re posting vineyard sunsets or streaming your favourite shows, you’re covered.

Yes — smart TV streaming is available during your stay. We recommend checking your personal streaming login details before arrival, as some providers now have stricter household and device-sharing settings. For example, Netflix updated its access rules recently, and some accounts may require additional permissions or paid access for casting and streaming away from home. A quick login check before your trip can save you holiday tech stress later.

While we love furry companions, Chateau Elan currently has a strict no-pet policy across the resort and accommodation areas. This helps us maintain a comfortable environment for all guests, including those with allergies and sensitivities.

Chateau Elan is a completely non-smoking and non-vaping resort, including guest rooms and balconies. We appreciate guests helping us keep the air fresh, clean and relaxing for everyone enjoying their stay.

You’ve got options depending on your mood: Legends Restaurant for relaxed dining and breakfast, Spike Bar for casual drinks and light bites, and Dial & Deliver in-room dining when staying in your robe feels like the better plan.

Yes — and honestly, sometimes dinner in a robe just hits differently. The Spike Bar Dial & Deliver menu is a simple take-away option which operates Thursday to Monday from 5:30pm to 8:30pm. Delivery fees apply.

Definitely. Vegetarian, vegan, gluten-free or other dietary needs can all be accommodated. Please be sure to mention any dietary requirements when making your booking.

Yes — and it’s a must while you’re here. The “Award Winning” Spa is located in the main hotel building and is open seven days a week. Pre-booking your treatment is essential and highly recommended to avoid disappointment.

Yes. Complimentary buggy transfers operate during selected morning and evening times, depending on availability and weather.

Definitely. Reception can help arrange winery tours, private drivers, taxis and local transport options — so everyone gets to enjoy the wine tasting.

The Hunter Valley is packed with experiences including boutique wineries and cellar doors, long lunches, concerts, hot air balloon rides and scenic nature experiences.

Very much so. Whether it’s anniversaries, mini-moons, birthdays or spontaneous weekend escapes, the resort is designed for slowing down, reconnecting and enjoying the good things.

Yes. Chateau Elan is a popular destination for weddings, milestone celebrations, golf weekends and corporate retreats.

Absolutely. The team can assist with romantic surprises, celebration packages, winery itineraries, transfers and personalised experiences.

Absolutely. Chateau Elan is perfectly located for concert weekends in the Hunter Valley, making it an easy and relaxing base before and after the show. No long late-night drives — just great music, local wine and a comfortable stay waiting for you afterwards. For added convenience, the Legends Restaurant and Golf Clubhouse is a popular Rover Coaches pick-up and drop-off location for concert transfers. We recommend pre-booking your transfer directly through the Rover Coaches website ahead of time, especially for major events and sold-out weekends.

Dial 000 immediately for emergencies. Reception can also assist with first aid and local medical services if needed.

Guest safety is always the priority. If there is a bushfire in the immediate area, guests will receive SMS updates and instructions from the resort team.

Yes — kangaroos and other native wildlife are often spotted around the estate, especially early morning and dusk. Please admire from a distance and avoid feeding wildlife.