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Vintage Drive, Pokolbin, NSW 2320 Australia
With so much to do in the Hunter valley, planning your stay with our Guest Experience will help you relax and ensure that you are getting the most out of your visit with us. Our friendly staff will recommend tours, different styles and tastes of dining as well as different recommendations on wineries or cheese tasting places along with the many other activities that the Hunter has to offer such as Horse Riding or Balloon Flights.
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Frequently Asked Questions
The Basics
What time can we check in and check out?
Check-in starts from 3pm, so you’ve got plenty of time to ease into holiday mode. Check-out is at 11am — enough time for one last coffee, slow morning or balcony wine moment.
What time is Reception open?
Reception is open daily from 7am to 11pm, with overnight security onsite after hours if you need assistance.
How do we contact Reception?
Simply call Reception on (02) 4998 2501 anytime during your stay.
Is Wi-Fi included?
Absolutely. Complimentary Wi-Fi is available across the resort, so whether you’re posting vineyard sunsets or streaming your favourite shows, you’re covered.
Can we stream Netflix, Stan or other apps in the room?
Yes — smart TV streaming is available during your stay. We recommend checking your personal streaming login details before arrival, as some providers now have stricter household and device-sharing settings. For example, Netflix updated its access rules recently, and some accounts may require additional permissions or paid access for casting and streaming away from home. A quick login check before your trip can save you holiday tech stress later.
Is Chateau Elan pet friendly?
While we love furry companions, Chateau Elan currently has a strict no-pet policy across the resort and accommodation areas. This helps us maintain a comfortable environment for all guests, including those with allergies and sensitivities.
Can we smoke or vape at the resort?
Chateau Elan is a completely non-smoking and non-vaping resort, including guest rooms and balconies. We appreciate guests helping us keep the air fresh, clean and relaxing for everyone enjoying their stay.
Food, Drinks & Relaxation
What dining options are available?
You’ve got options depending on your mood: Legends Restaurant for relaxed dining and breakfast, Spike Bar for casual drinks and light bites, and Dial & Deliver in-room dining when staying in your robe feels like the better plan.
Is in-room dining available?
Yes — and honestly, sometimes dinner in a robe just hits differently. The Spike Bar Dial & Deliver menu is a simple take-away option which operates Thursday to Monday from 5:30pm to 8:30pm. Delivery fees apply.
Do you cater for dietary requirements?
Definitely. Vegetarian, vegan, gluten-free or other dietary needs can all be accommodated. Please be sure to mention any dietary requirements when making your booking.
Is there a spa onsite?
Yes — and it’s a must while you’re here. The “Award Winning” Spa is located in the main hotel building and is open seven days a week. Pre-booking your treatment is essential and highly recommended to avoid disappointment.
Getting Around & Exploring the Hunter
Are buggy transfers available around the resort?
Yes. Complimentary buggy transfers operate during selected morning and evening times, depending on availability and weather.
Can the resort help arrange winery tours or transfers?
Definitely. Reception can help arrange winery tours, private drivers, taxis and local transport options — so everyone gets to enjoy the wine tasting.
What local attractions are nearby?
The Hunter Valley is packed with experiences including boutique wineries and cellar doors, long lunches, concerts, hot air balloon rides and scenic nature experiences.
Couples, Groups & Special Occasions
Is Chateau Elan good for romantic getaways?
Very much so. Whether it’s anniversaries, mini-moons, birthdays or spontaneous weekend escapes, the resort is designed for slowing down, reconnecting and enjoying the good things.
Is the resort suitable for weddings or group stays?
Yes. Chateau Elan is a popular destination for weddings, milestone celebrations, golf weekends and corporate retreats.
Can the team help arrange something special?
Absolutely. The team can assist with romantic surprises, celebration packages, winery itineraries, transfers and personalised experiences.
Is Chateau Elan a good place to stay for Hunter Valley concerts?
Absolutely. Chateau Elan is perfectly located for concert weekends in the Hunter Valley, making it an easy and relaxing base before and after the show. No long late-night drives — just great music, local wine and a comfortable stay waiting for you afterwards. For added convenience, the Legends Restaurant and Golf Clubhouse is a popular Rover Coaches pick-up and drop-off location for concert transfers. We recommend pre-booking your transfer directly through the Rover Coaches website ahead of time, especially for major events and sold-out weekends.
Safety & Guest Information
What should we do in a medical emergency?
Dial 000 immediately for emergencies. Reception can also assist with first aid and local medical services if needed.
What happens during a bushfire event?
Guest safety is always the priority. If there is a bushfire in the immediate area, guests will receive SMS updates and instructions from the resort team.
Is there wildlife around the resort?
Yes — kangaroos and other native wildlife are often spotted around the estate, especially early morning and dusk. Please admire from a distance and avoid feeding wildlife.
The Spa
Do I need to book my spa treatment in advance?
We highly recommend booking ahead, especially for weekends, public holidays and concert weekends. The Spa is one of the Hunter Valley's most sought-after wellness destinations, and popular treatment times can fill quickly.
If a spa day is part of your getaway plans, securing your booking before arrival is the best way to avoid missing out on your preferred treatment or therapist.
What treatments are available at The Spa?
Whether you're craving a relaxation massage, a glow-boosting facial, a full-body ritual or simply some well-deserved "me time", there's a treatment to suit every mood and occasion.
Our experienced therapists can help personalise your experience, whether you're looking to relax, recharge or completely switch off from the outside world.
View our Treatment Menu for the full range of experiences available.
How early should I arrive for my appointment?
We recommend arriving at least 15 minutes before your treatment begins.
This gives you time to check in, complete your consultation and start easing into relaxation mode before your therapist welcomes you.
After all, your spa experience should start well before your treatment does.
Can I use the spa facilities if I'm having a treatment?
Absolutely. Guests booking treatments of 50 minutes or longer enjoy complimentary access to our Hydro Lounge and Deck.
Unwind in our outdoor mineral spas, soak up the peaceful surroundings and take a little extra time to disconnect from the everyday. Many guests tell us this becomes their favourite part of the entire experience.
Please note that Hydro Lounge sessions must be reserved in advance and are subject to availability.
What should I wear to my spa appointment?
Come exactly as you are.
We'll provide robes, towels, slippers and everything else you need for a comfortable experience.
If you're planning to enjoy the Hydro Lounge or mineral spas, don't forget to pack your swimwear. The hardest decision you'll need to make is whether to spend more time soaking or relaxing.
Can we book spa treatments as a couple?
Absolutely.
Whether you're celebrating an anniversary, honeymoon, birthday, mini-moon or simply a much-needed escape together, couples' treatments are one of our most popular experiences.
We offer a limited number of couples treatment rooms, so be sure to let our team know when booking if you'd like to enjoy your treatments side-by-side.
Are gift vouchers available?
Yes, and they're always a crowd-pleaser.
Whether it's a birthday, anniversary, Christmas gift, wedding present or simply a thoughtful surprise, a Spa gift voucher gives someone permission to slow down, relax and indulge.
Is The Spa only for resort guests?
Not at all.
The Spa welcomes both Chateau Elan guests and day visitors from across the Hunter Valley and beyond. Whether you're staying overnight or planning a dedicated spa day, we'd love to welcome you.
Is there a minimum age for spa treatments?
Our policy is no children at The Spa. We ask that you arrange child care for your young ones.
Children 10 years & older are welcome for services/treatments only. Ages 10 to 16 need to be accompanied by an adult in the same treatment room. This is for the children’s safety and an WH&S requirement.
What are The Spa opening hours?
The Spa is open seven days a week.
Opening hours may vary slightly throughout the year, so we recommend checking with our Spa team when making your booking.
What is a Float Tank and what can I expect?
Think of it as the ultimate digital detox.
A float session allows you to rest effortlessly in warm, highly-salted water within a private float pod. The sensation of weightlessness helps reduce external distractions, allowing both body and mind to deeply relax.
Guests often describe the experience as calming, restorative and surprisingly meditative. It's perfect if you're looking to switch off, reset and enjoy a different kind of wellness experience.
Does The Spa offer pregnancy treatments?
Yes. We offer selected treatments designed specifically for expecting mothers.
For your comfort and safety, we recommend waiting until after your first trimester before booking spa treatments and consulting your healthcare professional if you have any concerns.
Please note that our mineral spas, Sauna’s and Balneotherapy experiences are not recommended during pregnancy.
Can I enjoy food and drinks during my spa visit?
Absolutely. A little indulgence pairs perfectly with relaxation.
Guests can pre-order cheese platters and enjoy a selection of beverages while unwinding in our relaxation spaces. From sparkling wine and cocktails to juices and specialty drinks, it's the perfect way to extend your spa experience.
We recommend ordering platters in advance to ensure availability
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